Privacy Policy

Last updated: June 2025

At Complete Dental Windsor, we are committed to protecting your privacy and handling your personal data responsibly. This privacy policy explains how we collect, use, and protect your information when you visit our website or contact us.

1. Who We Are

Complete Dental Windsor
64 St Leonards Road,
Windsor, Berkshire, SL4 3BY

Phone: 01753 864484
Email: info@completedentalwindsor.com

We are the data controller for any personal data collected through our website.

2. What Information We Collect

  • We may collect and process the following personal information:
    Name, email address, and phone number (when you contact us via email, WhatsApp, or phone)

  • Information you provide when making an enquiry or booking an appointment

  • IP address and browsing data through cookies (see our Cookie Policy)

  • Any other personal information you voluntarily provide

3. How We Use Your Information

We only use your personal data to:

  • Respond to enquiries and provide our dental services

  • Arrange and confirm appointments

  • Communicate with you about your treatment or requests

  • Improve our website and patient experience

  • Comply with legal and regulatory obligations

We do not sell, rent, or share your information with third parties for marketing purposes.

4. Legal Basis for Processing

We process your data based on:

  • Your consent (e.g. when you voluntarily provide your information)

  • To fulfil a contract (e.g. providing treatment or scheduling appointments)

  • Our legal obligations (e.g. maintaining records)

  • Our legitimate interests (e.g. to respond to your enquiry)

5. How We Protect Your Data

We use appropriate technical and organisational measures to secure your data, including secure servers, encryption, and access controls. Your data is only accessible to authorised team members and is never shared outside of the practice unless legally required.

6. Your Rights

Under data protection law, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate data

  • Request erasure of your data (in certain circumstances)

  • Object to or restrict processing

  • Withdraw consent (where applicable)

To exercise any of these rights, please contact us using the details above.

7. Cookies and Website Tracking

Our website may use cookies or analytics tools to improve your browsing experience and understand how visitors use our site. You can adjust your cookie preferences in your browser settings. See our [Cookie Policy] for more details.

8. How Long We Keep Your Data

We only keep your personal data for as long as necessary to fulfil the purpose for which it was collected or to comply with legal requirements. Patient records are retained in accordance with NHS or GDC guidance.

9. Changes to This Policy

We may update this policy occasionally to reflect changes in the law or how we operate. The latest version will always be available on our website with the “last updated” date shown at the top.

If you have any questions about this policy or how your data is used, please contact us at info@completedentalwindsor.com.